DOUDOU PET — The Perfect Pet Feeder, Anywhere

Version Release Date: November 27, 2025

Version Effective Date: November 27, 2025

Shenzhen Ruilitan Technology Co., Ltd. (hereinafter referred to as "we" or "Ruilitan") is committed to protecting your personal privacy and taking measures to ensure that your personal data is protected when using our services. Below is our information on how we use, process, and protect your personal data in this Privacy Notice.

Privacy Policy Core Summary

(Based on the Ruilitan Technology Privacy Policy effective as of December 20, 2025)

1. Who We Are

Company: Shenzhen Ruilitan Technology Co., Ltd.

Products and Services: We primarily provide the DOUDOU PET smart home control application and related IoT platform services, used to connect and control Bluetooth/Wi-Fi-enabled smart devices (such as smart appliances, lighting, pet devices, etc.).

2. What Personal Information We Collect

2.1 Information You Voluntarily Provide Account Information: Phone number, email, password, nickname, profile picture, etc.

Device and Home Information: Wi-Fi name (SSID), home/room names, Location, family members, etc.

Feedback Content: Contact email, phone number, problem description, and related images/videos.

2.2 Device Permissions and Additional Information (Requi re Your Authorization)

Location Information: Used for device pairing, weather services, etc.

Camera / Photo Album: Used for scanning QR codes to add devices, uploading profile pictures, or feedback images.

Microphone: Used for two-way communication with specific devices (e.g., visual feeders).

Bluetooth/Local Network/Wi-Fi Information: Used to discover and connect smart devices.

Storage/Device Status/Floating Window: Used for stable app operation, log analysis, and quick controls.

2.3 Automatically Collected Information Device Information: Device model, unique identifiers (e.g., device ID), IP address, OS version, logs, etc.

Smart Device Data: Device status (e.g., on / off, brightness, feeding records), online status, firmware version, etc.

Interaction Data: App usage records, message history, etc.

3. How We Use Your Inform ati on

Core Services: Provide account registration, device control, home management, status synchronization, etc.

Service Improvement: Analyze device status and optimize product experience.

Communication and Notifications: Send necessary notifications about service changes, security alerts, etc. (Marketing messages can be unsubscribed).

Compliance and Security: Comply with laws and regulations, respond to government requests, and prevent fraud or misuse.

4. How We Share and Disclose Your Information

Sharing with Third - Party Service Providers: Such as voice service providers, cloud hosting, data analytics partners (bound by contracts).

Affiliates: Shared within the group for business purposes.

Legal Disclosure: Information may be provided to regulators or third parties when required by law or to protect rights, property, or safety.

Business Transfers: In the event of mergers, acquisitions, etc., your information may be transferred as part of the assets (we will notify you).

Third - Party SDKs: Our product includes third-party SDKs (e.g., for login, maps, push notifications), and their data processing is governed by their own privacy policies. For details, please refer to the Third - Party Information Sharing and SDK Services List.

5. Your Rights

You have the right to manage your personal information in the following ways:

Access and Obtain Copies: Request a copy of your personal information via email at support@doudoupet.ai.

Correct Information: Edit directly in the App under " Me - Profile / Home Management " or contact us via the above email.

Delete Information: Remove devices or home information in the App, or delete your account (which permanently deletes all data).

Withdraw Consent: Withdraw consent to the privacy policy under " Me - Settings - About " in the App, or disable relevant permissions in device settings (may affect related functions).

Deceased User Information Handling: Close relatives may apply to access, correct, or delete the deceased user's information by providing supporting documents via email.

Complaints and Reports: Contact us via " Me - Feedback " in the App or email support@doudoupet.ai (we will respond within 15 working days).

Right to Lodge a Complaint with a Supervisory Authority: If you believe that our processing of your personal information infringes applicable data protection laws, particularly the laws of your place of residence or country (such a s the GDPR in the European Union), you have the right to lodge a complaint with a competent data protection supervisory authority. You can inquire about the complaint channels through the official website of the respective authority. Our primary supervisory authority is the Cyberspace Adm inistration of China. For users in the EU, a list of the data protection authorities in your Member State can be found on the European Commission ' s website.

6. How We Protect Your Infor mati on

We use encryption tra nsmission, dynamic keys, and other technical measures to protect data during transmission.

Internal management systems are in place to restrict personne l access.

If you discover a security issue, please notify us immediately at support@doudoupet.ai.

7. Information Storage and Cross-Border Transfe rs

Personal information is stored by default within mainland China.

When cross-border transfers are necessary for business purposes, we ensure data security through legal mechanisms such a s contracts and comply with the laws of the destination country/region.

8. Protection of Mi nors

We do not provide services to children under the age of 14.

If you are a minor, please ensure you use our services with the consent of a guardian. Guardians can contact us via email to manage the minor ' s information.

9. Policy Updates and Service Termination

When the policy is updated, we will notify you via email, App notifications, etc.

If we cease operations, we will stop collecting information and will delete or anonymize your data in accordance with the law, or inform you of the subsequent handling method.

10. Contact Us

If you have any questions about this privacy policy, please contact us via:

If you have any questions about our practices or this policy, please contact us below.

Company name: Shenzhen Ruilitan Technology Co., Ltd Address: Room 516&517, Building B, Xintang Smart Park, No. 11, Zhongxing Road, Ma'antang Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China Email: support@doudoupet.ai Table of Contents:

1.Scope of Services and Applications Related to Personal Data 2.Definitions 3.How We Collect and Use Your Personal Information 4.Purposes and Legal Basis for processing Personal Information 5.How We Share, Transfer, and Publicly Disclose Your Personal Information 6.Your Data Subject Rights 7.How We Protect Your Personal Information 8.Storage and retention of Information 9.Protection of Mi nors' Personal Information 10.handling of Personal Information After We Cease operations 11.Updates to This Policy 12 User Complaints and Reports 13 Our Contact Information Services and scope of applications related to personal data We believe that your privacy is very important and highly value your right to privacy. I n this Privacy Notice, we explain how we collect, receive, use, store, share and process your information. In this privacy statement, the relevant application is the DOUDOU PET mobile application, which was developed by us to help user s remotely control smart terminal devices and connect to our IoT platform; Our website and our IoT platform are collectively referred to as the Website. The App and Website and any services related to one or more of the foregoing businesses are collectively referred to as the "Services".

Our Services may contain connections to other websites or online services operated and maintained by third parties that are not controlled or mai ntained by us. This Statement does not apply to how third parties collect, use, disclose or retain information. We encourage you to review the privacy policies of those third-party websites or services.

For mobile applications of other brands supported by us, it is up t o our customers to decide what personal information they collect through our products, so this Privacy Policy does not apply to the principles of other brands collecting or processing p ersonal information. We collect information at the request of our customers, and the processing of such information is limited to the provision of the services agreed between the customer and us. If you are a user of one of our customers and you do not wish to be contacted by custo mers who use our services, please contact that customer directly and inform them of your requirements.

defi niti on In this policy:

Personal Information: Information recorded electronically or otherwise that can be used alone or in combination with other information that can identify an individual or reflect the activities of a sp ecific individual.

Sensitive personal data: including personal biometric data, communication records and content, health information, transaction information, and precise Location information. When we provide you with specific products or services, when it comes to the collection of sensitive personal data, we will obtain your consent through a prominent and clear notice before collecting sensitive personal data about you.

Smart devices: refers to non-standard computing devices produced or manufactured by hardware manufacturers that have a human-machine interface and can transmit information through wireless networks, including smart home appliances, smart wearable Devices, smart air purification Devices, etc.

App: means a mobile application developed by us that enables end users to remotely control smart devices and connect to our IoT platform.

Description of Business Functio ns and Personal Information Collection Scope To protect your right to know and your right to choose, we have categorized our services into Core Business Functions and Additional Busines s Functions. We adhere to the principles of "Purpose Specification, Choice and Consent, and Data Minimization " and will clearly explain each function and the corresponding personal information we collect.

Function Category Business Function Processing Purpose Personal Information Type Collection Method Mandatory or Optional Core Business Functions Account Registration and Login To create an account for you to access core services Mobile phone number, email address, login password, and account region You actively provide Yes. Refusal will prev ent account creation and access to services.

Household and Room Management To provide group management controls at both household and room levels Household name, household location, room names, and household member in formation You actively provide Yes. Refusal will prev ent access to household or room group control services.

Smart Device Network Pairing and Control To discover, connect to, and control your smart devices Wi-Fi information (SSID), basic device information (Product ID, Device ID, name, status)

You actively provide (Wi - Fi), Automatically collected (device status)

Yes. Refusal will prev ent access to the core device control services.

Device Status Synchronization To synchronize and display the latest status of your devices within the App Device online status, operational status (including on/o 仟 state, brightness, color temperat ure)

Automatically collected Yes. Refusal will prev ent access to device status information.

Additional Business Func tions Voice Assistant To authorize and bind the voice assistant service Device information, hou sehold information Automatically collected No. The voice assistant service can be managed and unbound at any time through [Me] - [Voice Assistant]

What personal dat a we collect In order to use the services we provid e, we will ask you to provide personal information necessary for such services. The use of such personal information must be your consent and voluntary, and if you do not agree, we will not take automatic policy processing and may not be able to provide you with our services.

In order to provide you with our services, we will ask you to provide pers onal information necessary for such services. If you do not provide personal information, we may not be able to provide you with our products or services.

Information you voluntarily provide to us Account or Profile Information: When you register for an account, we may collect your name and contact details, specifically your email address, phone number, username, and login credentials. During your interactions with our products, we may further collect information associated with your account, including nickname, profile picture, country code, language preference, or time zone information.

If you choose to authorize login through a third-party account, we will obtain the accou nt information you have shared (including profile picture, nickname, region, email address, and gender) from the third party and bind it to your Ruilitan Smart Account for streamlined login. We will use your personal information in accordance with our agreements with third parties, the personal information sharing terms outlined in their published privacy policies, and in compliance with applicable regulations.

• Feedback: When you use the feedback and suggestion function in our products, we will collect your email address, mobile phone number, feedback content to deal with your probl ems and equipment failures in a timely manner.

1) Additional services based on location information: When you enable the Location functi on of y our mMobile Device and use location-based services through system authorization, we will collect and use your location 1) Location-Based Additional Services: When you enable the location function on your mobile device through system authorization and use our location-based services, we will collect and use your location information to allow you to use the DOUDOU PET app for smart device netw ork pairing. Additionally, when you use specific products or services (weather services and sunrise/sunset information), based on your consent, we will collect real-time precise or non-precise geolocation information about you. You can disable the location service in your mobile device's settings at any time to stop us from collecting your location information.

2) Camera-Based Additional Services: When you grant camera Permissions, you can use this feature to take photos for uploading profile pictures, submit i m ages for feedback, and scan QR codes to add devices you have purchased. Please note that even after you have g ranted camera access, we will only use the camera to obtain information when you actively choose to scan codes or take photos.You can turn off the camera permission in your mobile device's system sett ings to stop us from accessing your camera information.

3) Photo/Video Library Access & Upload Services:If you grant access to your photo/video library, you may upload photos/images/videos to: scan QR codes for adding purchased devices, update your profile avatar, or provide visual evidence when reporting device issues. Please note that when using thes e features, we do not identify or process the content of your media for other purposes. However, if you submit a device issue report, we will utilize the uploaded photos/images solely to di agnose and resolve the specific problem you have described.You can revoke the photo and video permission in your mobile device's system settings to stop us fr om accessing your photo album.

4) Storage Permission-Based Additional Services: We request access to your Device's storage to ensure the stable operation of the application. After you grant us permission to read/write to your Device storage, we may access or save images, files, and crash log information from/to your device storage. This is solely for the purposes of enabling content publishing features and locally recording crash logs for troubleshooting and stability improvements.You can turn off the storage permission in your mobile device's system settings to stop us from reading and writing your system files.

5) SMS-Based Additional Services: During account registration, password recovery, or password change processes, we will send an SMS verification code to your provided mobile number to verify your identity. You may grant our application permission to read this SMS content for the sole purpose of automatically populating the verification code. Please note that we do not collect or store any content from your SMS messages.

6) Microphone-Based Additional Services: You can enable Microphone access to use two-way audi o co mmuni cati on with compatible smart Devices (visual pet feeders and interactive pet robots) and for short audi o recording features. Please note that e ven if you have granted microphone permission, we will only access audio information when you actively enter the device control interface and use the intercom function. You can turn off the microphone permission in your mobile device ' s system settings to stop us from accessing your microphone.

7) Household Information: You can create households through the Me - Household Management - Create Household function by providing details such as household name, Location, and room information. This facilitates home-level and room-level management of your automated devices. Please note that you may modify your household and room information at any time. You can disable the location service in your mobile device's system to stop our collection of your location information.You can disable location services in your mobile device's system settings to stop us from collecting your location information.

8) Bluetooth Permission-Based Additional Services:The Android version of DOUDOU PET App requires Bluetooth Permissions to co ntrol and support Bluetooth smart devices. These permissions are used to search for, pair with, and connect to nearby Bluetooth Devices, and to enable data communication for remote control, status synchronization, and firmware updates. Similarly, the iOS v ersion requires access to your Bluetooth to connect and control Bluetooth smart devices. This permission is used solely for establishing connections and communicating with authorize d devices and will not be used for any other purposes.You can turn off the Bluetooth switch and Bluetooth permission in your mobile device's system settings to stop us from using your Bluetooth hardware.

9) Device Status Permission-Based Additional Services:The primary purpose of requesting this permission is to obtai n the Device's unique identifier. This is used t o identify the user's device, enable log information analysis, and improve the stability and robustness of the App.You can turn off the permission to read call status and mobile network information in your mobile device's system settings to stop us from collecting device status.

10) Overlay Window Permission-Based Additional Services:The Android version requests this permission to allow DOUDOU PET App to display mi ni overlay Windows above other applications. This feature is designed to provide a convenient multitasking experience, allowing you to quickly check the status of s mart devices or perform quick controls while using other applications. You can disable this permission at any time in your system settings.You can disable this permission at any tim e in the system settings for the floating window permission.

11) Local Network Permission-Based Additional Services:When you need to use the iOS version of DOUDOU PET App to control smart devices on the same Wi-Fi network a s your home, we require local network permission. This permission is used to discover smart devices within the local area network and establi sh stable, low-latency connectio ns with them for local control, thereby improving device response speed. We will not use this permission to probe other de vices on the network or for any unrelated data collection.You can turn off the local network permission in your mobile device's system settings to stop us from accessing local network information.

12) Additional Services Based on Wi-Fi Information: When you enable relevant permissions through system authorization and use services based on WiFi networks, we collect and use Wi-Fi network information to allow the DOUDOU PET App to discover and manage smart devices, enabling functions such as device provisioning and control. This includes obtaining currently connected Wi-Fi information (SSID, BSSID, and signal strength) and scanning to retrieve a list of surrounding Wi-Fi networks. You can turn off the Wi-Fi switch in your mobile device's system to stop us from accessing surrounding Wi-Fi- related information.

You understand and agree that the aforementioned additional services require you to enable access permissions for Location (geographic Location), camera, Microphone, photo library, Device status, Bluetooth, overlay Windows, local network on your Device, and Wi-Fi information. This enables the collection and use of information related to these permissions. You can check the status of each permission in your device settings and decide at any time whether to enable or disable them.

Please note that if you open any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services, once you close any permission, it means that you cancel the authorization, we will no longer continue to collect and use relevant personal information based on the corresponding permission, and we cannot provide you w ith the services corresponding to the permission. However, your decision to close permissions will not affect the collection and use of information previously based on your authorization.

Information We Collect Automatically:

Mobile Device Information:When you interact with compatible smart terminal products, we automatically collect the following data: Device model, unique Device identifier (a string programmed into the Device by the manufacturer to serve as its unique identity), Android ID, login IP address, firmware version number, log data, wireless connection details, mobile network information, operati ng system type, and operati ng system version.

Smart Terminal Status Information:When you interact with connected terminal devices through our services, we may collect specific operational data, including: Device activation time, Device name, Device ID, connection duration, upgrade records, online/offline status, and operational parameters for specific Device categories. For lighting Devices, this i ncludes on/off state, brightness level, color value, and color temperature; for smart pet feeders, this i ncludes power status and feeding event records.

Location Information: When you enable the location functionality through system authorization and use Location-based Services, we collect and use your Location information to facilitate the network configuration process between the DOUDOU PET App and your smart devices. Additionally, when you use specific products or services (including weather services and sunrise/sunset information), we may collect real- time precise or non-precise geolocation data related to your device.

Data Interaction Information: During your interactions with our services, we automatically collect relevant data access records, sent/recei ved messages, and other i nteracti on-related data.

Log Information: When engaging with our services, corresponding i nteracti on logs are retained to assist us in analyzing potential operational issues.

Auto-start and Associated Start up Description • To ensure the application can properly receive p ush notification s and broadcast messages while closed or running in the background, the auto- start capability i s requi red. The system may periodically send broadcasts to wake up the application for auto- start or as soci ated startup. This behavior is necessary for core functionality and service delivery.

• When you tap push notifications containing DOUDOU PET app content, the application will launch and display the relevant content only after obtaining your explicit consent. Without your consent, no associated startup will occur.

• When you open files downloaded through the DOUDOU PET application, third-party applications may be activated to handle these files.

Information about smart Devices • Smart device basic information: When you use smart devices connected to our products or services, we may collect basic information about smart devices, including Device name, Device ID, online status, activation time, firmware version and upgrade information.

• Smart Device Report Information: Depending on the different smart devices you choose to connect with our products or services, we may collect information from your smart device reports. For example, a smart scale or fitness tracker might report your height, weight, body fat content (BFM), body mass i ndex (BMI), and skeletal muscle content (SMM).

Purposes and legal basis for processing personal data We process your information for the following purposes:

To provide you with services: We process your account and profile information, Device information, usage information, Location information, and smart Device-related information to provide the products and Services you request. The legal basis for such processing is the performance of our contract with you in accordance with our Terms of Use.

Improve services: We collect your account information and data for the purpose of managing users' devices and presenting a better experience to users; We collect Device information i n order to display this information to users, and analyze the status of equipment to provide better services to users. The legal basis for such processing is our performance of the relevant service agreement with you in accordance with the contract.

non-marketing communications: We may process your personal data to send you information about the Services when there are mate rial changes to the terms, conditions, and policies of the Services. Because this information is important, you may not be able to opt out of receiving such messages. The legal basis for such processing is our contractual performance of the relevant terms of use with you. Product service communication: Product support changes and related service information of our services may be sent to you related service information through the processing of your personal data. Each message with such information contains instructions that allow you to opt out of receiving such messages. The legal basis for such processing is our contractual performance of the relevant terms of use with you Compliance: We process your personal data where we deem it necessary or a ppropriate:

Comply with applicable laws and regulations
Compliance with legal process
Enforce our terms and conditions
Respond to requests from public and government agencies if necessary
Protect our operations, business, systems
Protect our rights, privacy, safety, or property and / or that of other users, including you
Seek remedies to reduce the losses we may sustain

We may also use the personal in formation we collect about you in other ways, where we provide specific notice and obtain your consent as required by applicable law. If there is any change in the purpose for which your personal information is processed, we will notify you of such change by email and/or a prominent notice on our website and inform you of your choices regarding your personal information.

The specific legal bases for our different processing p urposes are detailed in the table below.

Processing Purpose / Scenario Personal Information Inv olved Legal Basis for Processing Speci ﬁ c Explanation & Your Rights (I) Core Business Funct ions (Necessary for Contract Performance)

Account Registration & Login Phone number, email, password, account location Performance of Contract This information is essential for creating your account, verifying your identity, and ful ﬁ lling our User Agreement. If you refuse to provide it, we will be unable to create your account or provid e any core services.

Home & Room Management Home/room names, location, family members Performance of Contract This information is the core elem ent for enabling device group manag ement by home and room. Without it, you will be unable to use the home or room group control services.

Processing Purpose / Scenario Personal Information Inv olved Legal Basis for Processing Speci ﬁ c Explanation & Your Rights Smart Device Pairing, Control & Status Synchronization Wi-Fi information (SSID), device ID/status, device online/operational status Performance of Contract This processing is the fundamental prerequisite for discoveri ng, connecting to, and controlling your smart devices, and for accurately re ﬁ ecting their status to you. If you refuse, the core device control service cannot be provided.

(II) Extended Business Function s (Based on Your Consent)

Location Information for Weather/Sunrise-Sunset Services Precise/non-precise location information Your Separate Consent This is a value - added service. We only use location information after obtaining your authorization. You can turn o 仟 location permissions in your d evice settings at any time to withdraw your consent, without a 仟 ecting core device control functions.

Camera/Microphone/Album for Speci ﬁ c Features Images captured, audio/video, album content Your Separate Consent Used for scanning QR codes for pairing, uploading pro ﬁ le pictures/feedback images, device two-way talk, etc. You can turn o 仟 the respective permissions in device settings at any time to withdraw consent. Rel ated extended functions will become una vailable.

Voice Assistant Function Device information, home information Your Separate Consent This is an optional function. You can bind or unbind it at any t ime in [My] - [Voice Assistant]. Unbinding is considered a withdrawal of consent, and we will stop processing related information for this function.

(III) Security & Internal Improvement (Based on Legitimate In terests)

Network & Information Security Protection, Fraud Prevention Login IP, device ide nti ﬁ er, operation logs Legitimate Interests To protect the security of your account, transactions, and our sy stems, and to prevent cyber attacks and fraud, we process this information based on this legitimate interest. W e believe this processing has minimal impact o n your rights and is crucial.

Product Improvement & F ault Analysis De-identi ﬁ ed usage fr equency, crash logs Legitimate Interests To statistically analyze product stability, diagnose issues, and improve service quality, we process such aggregated, non-personally identi ﬁ able information based on our legitimate interest in enhancing the product experience.

(IV) Compliance with L egal Obligations Legal Cooperation with Regulatory & Judicial Authorities Information legally requir ed by relevant authorities Legal Obligation In accordance with Chinese laws and regulations, we may be legally o bligated to provide relevant information u pon receipt of legal documents issued by competent authorities.

Additional Explanations:

1. Distinction between " Contract " and " Consent ": Processing for core business functions (account, device control) is a prerequisite for service provision and cannot be refused. Extended functions (e.g., personalized weather, marketing) are based entirely on your voluntary choice.

2. Balancing "Legitimate Interests": We only invoke this legal basis for pur poses such as ensuring security or improving our products, and after assessment confirms minimal impact on your rights.

3. Changes to Legal Basis: If the purpose or legal basis for processing changes in the future, we will notify you by updating this policy and re - obtaining consent (where applicable).

Who we share your personal data with share Ruilitan Technology may share personal data with companies that cooperate with Ruilitan Technology, and the sharing of personal data will be shared in a way that you know.

We may share your personal data in several ways:

Share your personal data with third-party Service providers that cooperate with Ruilitan Technology, including voi ce Service providers, customer support Services, email sending Services, data analysi s, website hosting, payment processing and other si milar thi rd-party Service provi ders. thus enabling them to provide services to us.
Sharing your personal data with other customers and other business partners who use our services.
To share your personal information with subsidiaries or affiliates of the Company for regular business a ctivities.
In addition to the above third parties, we will only disclose your personal information to other third parties with your consent.

We will share necessary data with third parties through application program i nterfaces (APIs), software tool development kit s (SDK), different versions of thi rd-party SDK s will be different, generally including thi rd-party account login class, map navigati on class, manufacturer push class, etc., we will conduct strict security testing and agree on data protection measures for third parties.

The third-party SDKs we access mainly serve the needs of you and other users, so we will adjust the third-party SDKs we access to meet new service requir ements and business function changes. We will promptly disclose to you the latest status of access to third-party SDKs in this note.

transfer In the event of a corporate reorganization, consolidation, transfer or other disposition of all or part of our business, your personal data will be shared with affiliates or third parties. We will notify you by email of changes in relevant information (change of ownership), compat ibility of changes to personal information, and clear notice of choices regarding personal information.

Public Disclosure In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authoriza tion and consent:

Publicly disclose your personal information as we deem necessary or appropriate:
Comply with applicable laws and regulations;
To comply with legal process;
To respond to requests from public and government authorities, including public bodies and government authorities outside your count ry of residence;
Fulfill our terms and conditions;
To protect our operations, business and systems;
protect our rights, privacy, safety or property and / or that of other users, including you;
to seek available remedies or limit damages we may need to provide.

Data subject rights you have in relation to your personal data We respect your rights and hold your personal data. If you find that the data is incorrect, incomplete or misleading, Ruilitan Technology will correct, delete, unlink or supplement your personal data according to your request or take the initiative.

If you decide to send us a request by email, please indicat e what information you would like to change, whether you would like your personal information to be removed from our database, or what restrictions you would like us to have in our use of your personal information. Please note that for security r easons, we will ask you to verify your identity before proceeding with your request.

As a data subject, you may exercise any of the following rights:

Access to your personal data: You have the right to obtain an extract from the documents we are processing about you or a copy of all personal data.
Rectification of your personal data: You have the right to request that we correct incorrect or incomplete personal data.
Erasure of your personal data: You have the right to request the deletion of your personal data if the storage is no longer necessary for the purposes for which it was collected
Restriction of processing: You have the right to request temporary or permanent restriction of our processing of some or all of your personal data.
Data processing: You can object to our processing of your personal data and profiling at any time, and we will not process your personal data if you object to such processing.
Withdrawal of consent: Your right to withdraw consent can be guaranteed in the following ways.

1) The privacy rights obtained through the device system settings can revoke your consent by changing t he device permissions, including Location, camera/ camera, album (picture library/video library), Bluetooth settings, message notifi cat i on push and other related functions;

2) Unbind the smart device through the application, and your inf ormation about your use of the smart device will not be collected;

When you withdraw your consent or authorization, we will not be able to continue to provide you with the services corresponding to the withdrawal part. However, your withdraw al of consent or authorization does not affect the processing of personal information based on your consent before the withdrawal.

Accessing and Obtaining a Copy of Your Personal Information You have the right to access the personal information we hold about you and to obtain a copy of this information.

Procedure:

1) Submit a Request: To ensure information security, you need to actively submit a request to us. Please use the email address associated with your registered account to send an email to our dedicated service mailbox: support@doudoupet.ai.

The email subject should uniformly state: " Request for Personal Information Copy - [Your Username/Registered Mobile Number] ".
In the email body, please briefly specify which information copies you need (e.g., account information, Device list, operation logs, etc.).

2) Identity Verification: After receiving your request, we may ask you to provide necessary identity verification inf ormation to confirm that you are the individual or an authorized agent exercising this right. This may include, but is not limited to:

Providing account registration information for verification.
Receiving a verification code via your registered mobile number.
We commit that this process is solely for identity verification and will not collect additional personal information.

3) Processing and Delivery:

After verifying your identity, we will process your request within 15 business days.
We will provide the requested copy of your personal information via email, in a structured, commonly used, and machine-readable format (e.g., JSON, CSV, Excel files) or another common electronic form.
If your request is exceptionally complex or involves a large volume of information, we will notify you of any necessary extension to the processing period, within the limits permitted by law.

4) Circumstances Where Provision is Not Possible: If providing the information is restricted by laws or regulations, or if responding to your request would infringe upon the lawful rights and interests of other individuals or the public interest, we may be unable to provide part or all of the information. In such cases, we will inform you of the specific reasons.

Correcting Your Personal Information You have the right to correct or update your personal information at any time to ensure its accuracy.

Procedure:

1) Access and Edit Account Information: You can directly access and modify most of your personal information within the DOUDOU PET App via the following paths:

Log in to your account, enter the [Me] page, click on your avatar or account name to enter the personal profile page. On this page, you can directly modify your avatar, nickname, mobile number, email address, and account password. Changes will be saved automatically.
Log in to your account, enter the [Me] page, click Household Management to enter the Household Management page. On this page, you can modify household information, including the household list, household name, household Location, room management, room Devices, and household member information. Changes will be saved automatically.

2) Information Not Correctable Online: For certain information that cannot be modified directly within the App (including the account region), you can contact us using the contact details provided at the bottom of this policy (Email: support@doudoupet.ai) to submit a correction request. We will assist you in making the correction after verifying your identity. To ensure the security of your account, we may need to verify your identity before processing your request. We will respond to your request within 15 business days of receipt.

Deleting Your Personal Information You have the right to request the deletion of your personal information under the following circumstances:

Our processing of personal information violates laws or regulations.
We collected or used your personal information without obtaining your explicit consent.
Our processing of personal information seriously violates our agreement with you.
You no longer use our products or services and have proactively cancelled your account.
We no longer provide you with products or services.

Procedure:

1) Direct Operation within the App:

Delete Single Smart Device Data: Enter the device control panel, click the edit button in the upper right corner, find the [Remove Device] option, select Unbind and Delete Data, and confirm to delete the data directly associated with that device. Selecting the [Device Sharing] option allows you to remove shared devices.
Delete Household and Room Information: Go to [Me] - [Household Management], select the corresponding household, room, or household member for editing or deletion.

2) Delete All Personal Information via Account Cancellation:

Account cancellation will result in the permanent deletion of all personal information, device data, usage records, etc., under that account, and this action cannot be reversed. Please proceed with caution.
Path: In the DOUDOU PET App, go to [Me] -> [Personal Center (Avatar Bar)] -> select [Cancel Account] on this page.
Please follow the on-screen instructions to complete the identity verification and confirmation process. We will complete the account cancellation and delete all your personal information within 15 business days, unless otherwise stipulated by law or where information has been authorized for separate processing.

3) Submit Deletion Request by Contacting Customer Service:

If you are unable to complete the deletion using the methods above, or wish to delete other types of personal information, you can submit a deletion request to us via email at support@doudoupet.ai.
To ensure the security of your account, we may need to verify your identity before processing your request. We will respond to your request within 15 business days of receipt.

Processing of Deceased Individual 's Information We fully respect and protect the legitimate rights and interests of the close relatives of deceased individuals. When a Ruilitan Technology user passes away, their close relatives have the right to exercise rights such as access, correction, and deletion regarding the deceased's personal information in accordance with the law.

Basis and Scope for Exercising Rights:

As a close relative of the deceased, you may only apply to operate the relevant personal information of the deceased for your own lawful and legitimate interests (such as inquiring about smart device assets held by the deceased, unlinking the deceased from associated households, handling unfinished orders or services, etc.), unless otherwise provided by law or pre-arranged by the deceased before their passing.

Procedure:

1) Submit an Application: One or more lawful close relatives of the deceased should submit a written application to us via email at support@doudoupet.ai.

2) Prepare Supporting Documents: To protect the security of the deceased's personal information and prevent information leakage, we require you to provide the following supporting documents to verify your identity and rights:

Identity document of the deceased: Clear photo or scan.
Death certificate of the deceased: Clear photo or scan.
Your identity document: Clear photo or scan.
Proof of kinship between you and the deceased: e.g., household register, marriage certificate, birth certificate, or a valid relationship certificate issued by relevant authorities such as the public security bureau, sub-district office, or village committee.
"Appli cati on Form for processing Deceased Individual' s Information ": You need to download, fill out our standard application form, clearly specify the content of the information you need to access, correct, or delete, the reasons for the operation, and ensure it is signed.

3) Processing Workflow:

After receiving your application email, we will reply and attach the template for the "Appli cati on Form for processing Deceased Individual' s Information ".
Please send the fully completed Application Form along with clear photos or scans of all the aforementioned supporting documents to our designated email address.
We will review and process the application within 15 business days of receiving all complete and valid application materials and will notify you of the outcome via email.

Withdrawing Consent for the Privacy Policy and Personal Information Collection Authorization You have the right to withdraw your authorization for the collection, use, and processing of personal information under this Privacy Policy at any time. After withdrawal of consent, we will cease processing the corresponding personal information and will delete or anonymize such information as required by applicable laws.

Procedure for Withdrawing Consent:

You can complete the withdrawal of authorization online via the convenient path we provide:

1) Log in to the DOUDOU PET App and enter the [Me] -> [Setting] -> [About] page.

2) Find and click the [Withdraw Consent for Privacy Policy Authorization] option.

3) Please carefully read the on-screen prompts to confirm your understanding of the potential consequences of withdrawing consent.

4) After confirmation, follow the on-screen instructions to complete the operation and immediately withdraw your authorization.

Please Note:

Your decision to withdraw consent will not affect the lawfulness of personal information processing activities based on the consent you provided before its withdrawal. After you withdraw authorization, we will no longer collect or use the corresponding personal information, but we will also be unable to continue providing you with the product functions or services that rely on that authorization.

How we protect your personal data We have implemented technical and organizational measures to protect the integrity and security of your data. We are constantly adapting our security measures in line with advances and developments in the field of technology.

In terms of data communication, all data is sent in encrypted form, supporting secure algorithms and transmission encryption protocols as well as encrypted transmission of information with dynamic keys. If for any reason you believe that your interaction with us is not secure, please let us know by sending an email to support@doudoupet.ai.

Information retention Period We will process your personal information for the shortest period of time to achieve the purposes described in this policy, unless it is required to retain it for a longer period of time in accordance with specific legal requirements. We will determine the appropriate retention period based on the volume, nature and sensitivity of the personal information, and after the expiration of the retention period, we will destroy your personal information. If we are unable to destroy the information for technical reasons, we will take appropriate measures to prevent further use of your personal information.

How your personal information is transferred across borders In principle, the personal information we collect and generate in the people's Republic of China will be stored in the people's Republic of China.

To facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you reside. These countries may have different information protection laws. When we perform such transfers, we will help safeguard your data rights and data protection at all times through compliance legal mechanisms, such as contracts, in accordance with this Privacy Policy and applicable laws and standards for the destination of the data transfer.

Protection of personal information of minors

We attach great importance to the protection of minors' personal information. If you are a minor under the age of 18, you must obtain the written consent of your parent or legal guardian before using our services. If you are the guardian of a minor, please contact us by email (support@doudoupet.ai) if you have considerable questions about the personal information of the minor under your guardianship.

The Service is not directed to individuals under the age of 14, and we ask these individuals not to provide us with any personal data. We do not knowingly collect personal data from children under the age of 14 unless we have the consent of a parent or legal guardian. Please note that if we discover that we have collected personal information from minors without the prior consent of a verifiable parent or legal guardian, we will delete the relevant personal information as soon as possible.

Statement on Policy Changes

We reserve the right to change this policy statement at any time and may revise it as information practices change.

If we make any material changes to our integrity policy, we will notify you by email (sent to the email address specified in your account) with reasonable notice. and display the changed privacy policy in a pop-up window, push notification or other appropriate form when you log in and the version is updated.

We encourage you to periodically review this page for the most up-to-date information on our privacy practices.

Cessation of operations by the Personal Information Controller In the event that our company ceases operations for any reason, we will:

1) Immediately stop collecting your personal information.

2) Notify you of the cessation of operations and the subsequent handling of your personal information via an announcement.

3) Delete or anonymize the personal information we hold about you, to the extent permitted by applicable laws and regulations.

4) If your personal information is to be transferred due to arrangements such as a merger or acquisition, we will require the new controller to continue to be bound by this Privacy Policy. Otherwise, they will be required to re-seek your authorization and consent.

User Complaints and Reports

We take concerns regarding personal information protection very seriously. If you have any questions, complaints, or reports about our personal information handling practices, we commit to investigating and processing your valid request within 15 business days of receipt. We will notify you of the outcome via appropriate means, including email and/or in-app notification.

You can contact us through any of the following channels:

1) Submit via App (Recommended):

Please log in to the DOUDOU PET App and navigate to the [Me] →[Feedback] page.
On this page, you can clearly and completely describe the issue you encountered by filling in a text description and uploading screenshots. After submission, our team will receive and process your request directly.

2) Email:

Please send details of your situation, relevant evidence (such as screenshots), and your contact information to our dedicated mailbox: support@doudoupet.ai.

To help us locate and resolve your issue more quickly, please try to provide the following information when making a complaint or report:

Your name and contact information.
The specific reason for the complaint or report (including the specific personal information involved, related product or service functions, time the issue occurred, etc.).
Relevant supporting materials (e.g., screenshots, screen recordings, log files, etc.).

Contact us

If you have any questions about our practices or this policy, please contact us below.